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Contact & Delivery Information

Modelmaniacs, Unit 9 Harris Rd, Calne SN11 9PT

Email Address:- mmolhelp@modelmaniacsonline.co.uk
Telephone:- 01249 817731

Opening Times

Monday – Closed
Tuesday – 10.00 til 5.00
Wednesday – 10.00 til 5.00
Thursday – 10.00 til 5.00
Friday – 10.00 til 5.00
Saturday – 10.00 til 2.00

Closed Bank Holiday weekends

Shipping

In order to protect both Modelmaniacs Ltd and our customers from credit/debit card fraud all orders must be shipped to the customer’s Confirmed Paypal Delivery Address.

Postage and Delivery

We do our best to offer a fast and efficient delivery service. Our online system automatically works out postage rates for you according to the size and weight of the items you have ordered and your location. Postage and packing rates charged at the standard Post Office/ Courier rate plus VAT in accordance with HMRC guidelines. Your parcel may be delivered by Royal Mail or by courier.
Both types of delivery will require a signature on delivery. Under no circumstances will parcels be left without a signature. We can, of course, leave parcels with a neighbour.
Please note that we do not part ship orders. If part of an order is out of stock when we receive your order, we can either, ship the items available and refund for the missing items, offer an alternative (if available), or refund your order in full.

All orders taken before 1.00pm (excluding weekends and Bank Holidays) will be dispatched the same day wherever possible, but this is not guaranteed. All other orders will be dispatched the day after that we receive an order, but please allow up to a maximum of three weeks in busy periods. If your purchase is urgent please contact the shop on 01249 817731 to ensure stock availability and to agree an approximate delivery date.

Please ensure your delivery address is correct in line with our Terms and Conditions as failure to do so may delay the delivery of your order.

We hold varying quantities of all our products. In the unlikely event that we are unable to deliver an item we will notify you as soon as possible. We cannot be held responsible for any delay in delivery of an item and any consequence arising as a result.

Next Day Delivery

We can ship for Next Day Delivery for mainland UK addresses, for which there will be an additional charge for this service, please ensure you purchase this option when placing your order.
Next Day Delivery refers to the next working day (Working Days are classed as Monday to Friday). Due to Modelmaniacs Ltd’s opening hours, orders taken between Friday 1.00pm and Tuesday 1.00pm will be shipped Tuesday for delivery Wednesday. Next Day Delivery is only available on orders being sent to mainland UK. Orders for Next Day Delivery must be placed before 1.00pm to allow time for processing and shipping.

Returns Policy

In line with The Consumer Protection (Distance Selling Regulations) 2000 we offer a 14 day cooling off period and a right to cancel during that period. To exercise this right Modelmaniacs Ltd must be contacted at the earliest opportunity, within 14 days of receiving the item(s) to obtain a Returns Authorisation Number which must be displayed on the outside of the returned parcel. The Customer has a Duty of Care to ensure that the item(s) are returned in the condition in which they were supplied – free from damage, in sealed original packaging within 30 days. The cost of returning the item(s) will be met by the customer. The cost of the item(s) will then be refunded back to the customer upon receipt of the goods (providing they are in the condition as described above).

If you have been sent an incorrect item please contact Modelmaniacs Ltd as soon as possible on 01249 817731.

If you receive an item that you believe to be faulty please contact Modelmaniacs Ltd immediately to report / discuss the issue. An appropriate course of action will then be taken.
Please note: Customers must ensure that goods are suitable for purpose and working correctly before carrying out any modifications or changes to supplied items eg changing battery connectors, servo plugs etc.